Help & Contact
Email us and a person will get back to you — usually within 24 hours, Monday to Friday.
Before you write
A few things you can sort out faster on your own:
- Where is my order? Your shipping confirmation email has your tracking link. See Track My Order.
- I want to return something. You have 45 days from delivery and return shipping is free. Some hygiene items are excluded, see our Return & Refund Policy. Start at Submit Returns.
- What size am I? See Size Guides.
- Returns and refunds in full: Return & Refund Policy.
When you write
Include your order number and, if something arrived damaged or incorrect, a photo. It lets us fix it in one reply instead of three.
Company details
This website is operated by Flourenne.
Website: www.flourenne.com
Address:
Flourenne
167-169 Great Portland Street, 5th Floor
London W1W 5PF
United Kingdom
We handle support by email only — we don't operate a phone line.
Contact Us