Shipping policy

Shipping

Processing time

Orders are processed within ⚠ A PREENCHER business days. You'll receive a confirmation email with tracking as soon as your parcel leaves us.

Delivery times

United Kingdom: ⚠ A PREENCHER
Europe: ⚠ A PREENCHER
United States: ⚠ A PREENCHER

Estimates are not guaranteed and may be affected by customs, carrier delays or peak periods.

Shipping costs

⚠ A PREENCHER — shown at checkout before you pay.

Customs and import duties

Orders shipped outside the United Kingdom may be subject to import duties and taxes charged once the parcel reaches its destination country. These are set by your local customs authority and are the responsibility of the recipient.

Tracking

Every order ships with tracking. If your tracking hasn't updated in several days, email help@flourenne.com with your order number and we'll chase it with the carrier. See also Track My Order.

Incorrect addresses

Please check your delivery address at checkout. If an order is returned to us because the address was incomplete or incorrect, we'll contact you to arrange redelivery.