Shipping policy

Shipping Policy

All orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking once your order ships.

Shipping options & rates

  • DHL Standard Shipping — Free. Complimentary shipping on every order.

Delivery times

Once your order has been dispatched, delivery typically takes 5–12 business days, depending on your destination. Including the 1–3 business days of processing, most orders arrive within 6–15 business days of being placed.

Customs, duties & taxes

For international orders, any customs duties, import taxes or fees are set by your local customs authority and are the responsibility of the recipient. These charges are not included in the item price or shipping cost.

Tracking

Once your order ships, you'll receive a tracking number by email. If you haven't received tracking within 5 business days, contact us at help@flourenne.com.

Lost or delayed orders

If your order is significantly delayed or appears lost in transit, please contact us and we'll work with the carrier to resolve it.

This website is operated by Flourenne.

Address:
Flourenne
167-169 Great Portland Street, 5th Floor
London W1W 5PF
United Kingdom

45-Day Returns

Changed your mind? You have 45 days from delivery. Some hygiene items are excluded, see our Return & Refund Policy.

Free Return Shipping

Return shipping is on us, with no restocking fee.

Secure Checkout

Encrypted checkout with all major payment methods.