Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, you have 45 days from the day your order arrives to return it.

Return window

45 days from delivery. Items must be unworn, unwashed and in their original condition, with all tags still attached.

Return shipping

Return shipping is free. We provide a prepaid return label — you are never charged to send an item back to us.

How to start a return

Email help@flourenne.com with your order number and which items you'd like to return. We'll reply with your prepaid return label and instructions.

Refunds

Once your return reaches us and passes inspection, we issue your refund to the original payment method. Please allow up to 10 business days for the funds to appear, depending on your bank or card issuer. Original shipping charges, where they applied, are refunded on full-order returns.

Exchanges

The fastest way to exchange an item is to return it for a refund and place a new order for the size or colour you want.

Items we can't accept

For hygiene reasons we cannot accept returns on pierced jewellery. Items returned worn, washed, damaged or without tags may be refused or refunded in part.

Cancelling an order

If your order hasn't shipped yet, email us and we'll cancel it for a full refund. Once it's with the carrier, treat it as a return using the steps above.

Faulty or incorrect items

If an item arrives faulty or isn't what you ordered, email help@flourenne.com with your order number and a photo. We'll put it right at no cost to you, and this is not limited by the 45-day window — your statutory rights are unaffected.