Track my order
1. Check your email
When your parcel leaves us we send a shipping confirmation with a tracking number and a link to the carrier. That email is the fastest way to see where your order is. If you can't find it, check your spam or promotions folder — it's usually there.
2. Check your account
If you ordered with an account, your order history and tracking are under My Account.
Tracking hasn't updated in a few days
This is normal early on — carriers often scan a parcel only at a few points, and international shipments can sit quietly while clearing customs. If nothing has changed for several days, email help@flourenne.com with your order number and we'll chase the carrier for you.
It says delivered but I don't have it
Check with neighbours and anywhere the carrier leaves parcels safely, and look for a card. If it still hasn't turned up, email us with your order number — we'll open a case with the carrier and sort it out.
Still stuck
help@flourenne.com — include your order number and we'll take it from there.